We are an Australian company owned and operated in Melbourne. All our stock are located in Australia and this where your order will be shipped from once placed and processed.
Once your order is confirmed, the items will be packed and prepared, then shipped with Australia Post within one business day of the order date.
Please double check your address before placing the order and let us know as soon as possible if there are any mistakes, orders returned to the warehouse due to an incorrect address will carry a $14 return to sender fee, and this would be deducted if refund was to be initiated.
You could reach us on the Contact Us page or email email@example.com
For Orders within Australia:Standard Shipping is 3-7 business days, while Express Shipping is 1-3 business Days.
Orders to the UK/New Zealand: 8-12 business days.
Orders to the United States: 10-14 business days.
In all situations, tracking will be provided once the package is shipped. If you have any questions feel free to contact us on firstname.lastname@example.org and we will respond as soon as possible.
You can track your item here, use the tracking number you received in your email:
If you are in any way unsatisfied with our products or services, contact us on the form below, or email us on email@example.com within 30 days of your purchase. International orders may be subject to additional shipping fee in order to return the purchase.
For customer service team to help you as promptly as possible please include your full name, order number, shipping address and reason for return.
Returns are eligible within 30 days from purchase date. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns or refunds for change of mind.
Unfortunately, due to health and safety regulations we do not offer a refund on opened or used products and do not offer exchanges on these purchases online.
If you have contacted us for a return as per the policy above, please pack all items and send to the provided address.
Shipping costs remain the responsibility of the customer and are non-refundable. Kindly use tracked/registered service with insurance as we are not responsible for lost/damaged return packages.
To return your product, contact us first to arrange your return. Generally you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any questions or queries should be directed to: firstname.lastname@example.org